Please note if the courier was unable to reach you to deliver your order and in the unlikely event it is returned to us, there will be an additional shipping fee that will need to be paid before we re-ship your order.
Refunds & Returns
We are so sorry to hear that!
Please contact us at firstname.lastname@example.org with details and images of the issue. We will then either send you out a replacement part, or organise a full product replacement, depending on the scope of the damage.
We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange, return or refund if the item is faulty or was damaged during transit.
Please note we do not accept returns or exchanges for change of mind, or if you purchased the incorrect product.
In the case of an exchange, we will require you to return the item back to us via Registered Post. Please note we do not cover return postage costs for exchanges - this is the customers responsibility.
We will notify you once we’ve received your return. Where applicable, your refund will be processed via your original payment method. Please remember it can take 3-5 business days for your bank or credit card company to process the refund too.
Our products are all handmade here in Australia by our mighty team.
We pride ourselves in using Australian materials and Australian suppliers to create HGG Performance™ high quality products.
We recommend 1.25-2.5kg to begin with.
The ISOTIB™ has an adjustable foot clamp (the brass piece on the left side) that allows you to open and close the ISOTIB™ to fit your foot size.
Remember to always wear shoes!
We recommend always wearing shoes whilst using the ISOTIB™ due to the clamping mechanism - the clamping mechanism will tighten against your shoe to fit to size.
You only need to buy one!
The ISOTIB™ has been designed to fit both your right and left foot, so that you can work through your exercise reps separately with each leg.
For detailed instructions on how to set up your ISOTIB™, please click here.
We use environmentally friendly packaging wherever possible.
All of our orders are packed in recyclable cardboard boxes and we use "popcorn" to keep your items safe - this product is 100% biodegradable starch and is completely compostable and water soluble (we recommend placing the "popcorn" in your kitchen sink and it will dissolve throughout the day).
We also opt to ship our overseas items with DHL Express's GO GREENER option to reduce our footprint.